Vendor Rules for Using the DIGT.ART Marketplace
Below are the rules for vendors on the marketplace DIGT.ART, outlining the appropriate use of their allocated shop space. These guidelines will help maintain a professional and trustworthy environment for both vendors and buyers and encourage long-term success for both vendors and DIGT.ART.
- Vendor Registration and Approval
– All vendors must complete the registration process and undergo approval before being granted access to their shop space.
– Vendors must provide accurate and truthful information during registration.
- Shop Setup and Maintenance
– Vendors are responsible for creating and maintaining their shop profile, including:
– Shop name.
– Profile and cover images.
– Clear and detailed descriptions of the shop and its offerings.
– Vendors must regularly update their shop to reflect the current availability of products and inventory status.
- Product Listings
– Vendors must provide accurate and complete information for each product listing, including:
– Clear, high-quality images.
– Detailed descriptions, specifications, and pricing.
– Available sizes, colors, or options, if applicable.
– All product listings must comply with copyright and intellectual property laws. Vendors must not sell counterfeit items or use images and content without permission.
- Pricing and Promotions
– Vendors are free to set their own prices for products. However, they must ensure pricing is transparent and competitive.
– Vendors may run promotions or discounts; all promotional content must be clearly communicated to buyers.
- Inventory Management
– Vendors are responsible for maintaining accurate inventory levels to avoid overselling items.
– Vendors must promptly update stock levels in their shop to reflect real-time availability.
- Order Fulfillment
– Vendors must fulfill orders accurately and promptly. This includes:
– Processing orders in a timely manner.
– Ensuring products are packaged securely and shipped as per the agreed shipping policies.
– Providing order tracking information to buyers when applicable.
- Shipping and Handling
– Vendors must specify shipping costs, methods, and estimated delivery times in their shop.
– Vendors are responsible for adhering to all regulations and requirements applicable to shipping their products.
- Customer Service
– Vendors must provide excellent customer service, including:
– Responding to buyer inquiries within 48 hours.
– Addressing and resolving any customer complaints or issues in a professional manner.
– Vendors should notify buyers of any delays in processing or shipping.
- Return and Refund Policy
– Vendors should have a clear return and refund policy outlined in their shop. This must comply with the overall marketplace policy, detailing:
– Conditions under which returns are accepted.
– Vendors must process approved returns and refunds promptly to ensure buyer satisfaction.
- Prohibited Activities
– Vendors must not engage in any fraudulent behavior or practice, including:
– Misrepresentation of products.
– Manipulating reviews or ratings.
– Selling prohibited or illegal items.
– Vendors must respect the rights of other vendors and not attempt to solicit customers from another vendor’s shop.
- Compliance with Marketplace Policies
– Vendors must adhere to the marketplace’s terms of service, privacy policy, and any additional guidelines provided by DIGT.ART.
– Vendors are responsible for staying updated on any changes in the rules or policies that may affect their shops.
- Privacy and Data Security
– Vendors should review the marketplace’s privacy policy in its Terms of Use to understand how their information is collected, used, and protected.
– It is important for vendors to keep their account credentials secure and to report any suspicious activity or unauthorized access.
- Termination of Vendor Account
– DIGT.ART reserves the right to suspend or terminate a vendor’s account for violations of these rules or for any conduct deemed harmful to the marketplace or its users.
Changes to Terms: We reserve the right to modify or update these Rules at any time without prior notice. It is your responsibility to review these terms periodically to ensure you remain informed of any changes. Your continued use of the site following the posting of any modifications constitutes your acceptance of those changes.
